Payment: Sima International accepts Visa, Mastercard, American Express, and payment made via PayPal. Sales tax is calculated based on "Ship to" Zip code. All California orders are subject to 8.00% sales tax.
Orders/Shipping: All products are shipped from Irvine, CA via FedEx services. For small quantities, our standard lead time is approximately one week (not guaranteed though). The shipping option you choose is not related to the lead time. There are four shipping options: FedEx Standard Overnight, FedEx Economy 2Day, FedEx Express Saver 3Day, and FedEx Ground. Please contact us if you would like to ship orders outside of the United States. If you wish to use your own FedEx account, you may indicate so under "Shipping Instructions" under Shopping Cart.
Return Policy: Please contact the Customer Support Department to obtain a Return Merchandise Authorization (RMA) number, before shipping the product back to Sima International. Returns will not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number and reason for return. Shipping charges on returned items are the customer's responsibility. Products should be returned with shipping charges prepaid, along with proof of purchase, a description of the problem and the issued RMA number. All returned products are subject to a 15% restocking fee.
Sima International, Inc. warrants all products against defects in material and workmanship for a period of 90 days, from the date of purchase. During the warranty period, Sima International will repair or replace the product. This warranty does not apply if the product has been damaged by accident, abuse, misuse or misapplication, nor as a result of service or modification made by others. Sima International is not responsible for incidental or consequential damages resulting from the use of this product. This includes damages to intellectual information, property and personal injury. Sima International reserves the right to make changes in future product design, without reservation and without notification to its users.